Privacy Policy

Last updated: 20 July 2026

Prague For You respects your privacy and is committed to protecting your personal data. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Czech legislation.

1. Who is responsible for your personal data?

Prague For You is a brand operated by Czech companies providing accommodation and related services.

The data controller responsible for your reservation is the company identified in your booking confirmation, accommodation agreement, or invoice.

Data Controller

Criseide s.r.o.
Řehořova 969/21
130 00 Prague
Czech Republic
Company ID: 29138841

For questions concerning privacy or the processing of your personal data, please contact us at:

Email: info@pragueforyou.cz

2. What personal data do we collect?

Depending on how you interact with us, we may process:

Your name and contact details
Reservation and accommodation information
Arrival and departure dates
Names and details of accompanying guests
Date of birth, nationality, and identification or travel-document details where required by law
Billing information, payment status, and transaction references
Messages, requests, and other communications with us
Information relating to additional services purchased during your stay
Technical information, including your IP address, browser information, device information, and cookies

Payment-card information is generally processed directly by our payment providers. We normally receive only confirmation of the payment, its status, and the relevant transaction reference.

3. Why do we process your personal data?

We may process your personal data for the following purposes:

To manage reservations and provide accommodation
To communicate with you before, during, and after your stay
To provide arrival instructions, access information, and guest support
To process payments, invoices, deposits, cancellations, and refunds
To fulfil legally required guest-registration and reporting obligations
To protect our guests, properties, systems, and legal rights
To respond to inquiries, complaints, and customer-support requests
To provide information about additional accommodation-related services
To send marketing communications where you have consented or where otherwise permitted by law
To operate, maintain, secure, and improve our website and services
To prevent fraud, misuse, and security incidents

Depending on the circumstances, we rely on one or more of the following legal bases:

Performance of a contract or steps taken before entering into a contract
Compliance with a legal obligation
Our legitimate interests
Your consent, where consent is required

Where processing is based on our legitimate interests, we consider whether those interests are proportionate and whether they affect your fundamental rights and freedoms.

4. Who may receive your personal data?

Where necessary for the provision of our services or compliance with legal obligations, we may share relevant personal data with:

Booking platforms and online travel agencies
Property-management and reservation systems
Payment processors, banks, and financial institutions
Website, hosting, cloud, email, and communication providers
Providers of access-control, guest-registration, and accommodation-management systems
Cleaning, maintenance, and guest-support personnel
Accountants, auditors, legal advisers, and insurers
Czech police, municipal authorities, tax authorities, immigration authorities, and other public bodies where required by law
Other service providers acting on our behalf

We disclose only the information reasonably necessary for the relevant purpose.

We do not sell your personal data.

Some service providers may process personal data outside the European Economic Area. Where this occurs, we use appropriate safeguards as required by the GDPR, such as adequacy decisions, Standard Contractual Clauses, or other legally recognised transfer mechanisms.

5. How long do we keep your personal data?

We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax, and regulatory requirements.

In particular:

Reservation, invoice, payment, and accounting records are retained for the periods required by Czech tax and accounting legislation.
Foreign-guest registration records are retained for six years, where required by Czech law.
General inquiries and communications are normally retained for up to three years, unless they relate to a reservation, complaint, dispute, legal claim, or statutory obligation.
Security and technical records are retained only for as long as reasonably necessary to protect our systems and services.
Marketing information is retained until you unsubscribe, withdraw your consent, or object to the processing, unless a longer retention period is required to document your preferences.

Some information may be retained for a longer period where necessary to establish, exercise, or defend legal claims.

6. Cookies and similar technologies

Our website may use cookies and similar technologies.

Essential cookies

Essential cookies are required for the website to function correctly and may be used without your consent where permitted by law.

Optional cookies

Analytics, personalisation, or marketing cookies are used only where permitted and, where required, after you have provided your consent.

You can manage optional cookies through:

The cookie settings available on our website
Your browser settings
Any consent-management tools displayed on the website

Disabling certain cookies may affect the functionality of some parts of the website.

7. Your data-protection rights

Subject to the conditions and limitations set out in the GDPR, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data
Request restriction of processing
Object to processing based on legitimate interests
Request the transfer of your personal data in a structured, commonly used, and machine-readable format
Withdraw your consent at any time where processing is based on consent
Unsubscribe from marketing communications
Submit a complaint to the competent data-protection authority

Withdrawing consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

To exercise your rights, contact: info@pragueforyou.cz

We may need to verify your identity before processing your request.

You also have the right to submit a complaint to the Czech supervisory authority:

Office for Personal Data Protection
Úřad pro ochranu osobních údajů

8. Security of your personal data

We use appropriate technical and organisational measures designed to protect personal data against:

Unauthorised access
Accidental or unlawful loss
Alteration
Destruction
Misuse
Unauthorised disclosure

Access to personal data is limited to persons and service providers who require it for legitimate business or legal purposes.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

9. Third-party websites and services

Our website and guest communications may contain links to third-party websites or services, including booking platforms, payment providers, transportation providers, parking services, and other accommodation-related services.

These third parties operate under their own privacy policies. We are not responsible for how independent third parties process personal data.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy when our services, systems, providers, or legal obligations change.

The current version will always be published on this page, together with the date of the latest update.

Where legally required, we will provide additional notice of significant changes.